During Hurricane Sandy, many people lost their homes or suffered residential property damages and have turned to their insurance companies for relief. However, some homeowners have been unhappy with the treatment they have received from their insurance companies.
Sheila and Dominic Traina lost their Staten Island home of 43 years in Superstorm Sandy and have been disgusted with how their insurance company, AllState, has reacted to their claim and situation. Not only did AllState refuse to pay their claim in full, they used the couple’s destroyed home in a commercial advertisement spot called “1,000 Thank Yous.”
Considering that AllState offered the Trainas a lowball offer of $10,000 for repairs to their completely devastated home, it is bold of the company to turn around and feature their home in a commercial that advertised how caring their agents are and bragged about its customer service. Sadly, the couple told the New York Post that they saw this commercial featuring their home on Thanksgiving—a day when people try to be grateful.
The Trainas admitted to the fact that they did not have flood insurance; however they are claiming that the damages were caused by the strong winds and not the storm surge. Because of the low offer they received from AllState, they have turned it down and will begin fighting to receive a higher payout for their residential insurance claim.
AllState issued a statement saying, “Our commitment is always to settle claims fairly.” While AllState may feel they are handling the Trainas claim fairly, the Trainas have not felt they have been treated fairly regarding their claim.
Our insurance claim litigation attorneys wish Sheila and Dominic Traina well in their efforts to secure a fair offer.