An insurer has the right to deny a claim if the insured fails to uphold his or her obligations under the policy, if a claim is for something not covered by the policy or if the insured makes a fraudulent claim. In order to avoid wrongful denial of a claim, an insured should immediately notify the insurance agent if there is a covered loss; review the policy to identify the relevant language; document telephone calls; keep all records that relate to the claim if there are questions about coverage; and submit the claim promptly.
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