Have you experienced any of the following:
- High pressure sales tactics?
- Unauthorized charges to your credit card?
- Being promised a certain coin and receiving a different one?
- Finding out the coin you purchased was not worth what you paid?
- Guarantees that your coin would go up in value?
- Refusal to buy back or sell your coins as promised when you purchased them?
- Receiving coins in the mail you did not order?
- Getting the run-around when you call to complain about a purchase?
If so, where do you turn? In two recent cases, "Howard" in Mississippi wired $20,000 several months ago to a California coin and bullion dealer to purchase gold coins, and "Richard" in Virginia sent $150,000 to the same dealer. With the recent run-up in bullion prices they both would have made a nice profit, except they still have not received any gold from the dealer. Howard laments, "All I've gotten is the run-around." "If you don't know gold coins, you'd better know your gold coin dealer," is the advice to collectors and investors from three nonprofit organizations: the American Numismatic Association (www.money.org), the Industry Council for Tangible Assets (www.ictaonline.org) and the Professional Numismatists Guild (www.pngdealers.com). Based on the experiences of the ANA, ICTA and PNG, and in consultation with law enforcement agencies, the three organizations suggest that buyers or sellers of gold coins who encounter problems consider taking these actions:
- Make copies of all correspondence, receipts and transactions and if possible have copies of advertisements or the dates and times ads were broadcast.
- Always contact the company directly to try to resolve the dispute. Ask for the manager or company owner.
- Take thorough notes of your conversation(s).
If the problem is still not resolved after a reasonable amount of time, contact the Customer Service and/or Advertising Departments of the news media organization(s) that published or broadcast the company's advertisements and let them know about the problems. The ANA, ICTA and PNG advise: "It's your money, so do your homework before placing an order, and if there is a problem then don't just sit back and wait. Be persistent in your efforts to resolve the dispute. Follow up with the company you did business with and the agencies where you've filed a complaint. You may also want to consult with an attorney. Depending on the specific circumstances of the situation, one or more of these agencies also may be able to assist in the resolution of the dispute. Numismatic Consumer Alliance, Inc. (www.StopCoinFraud.org) helps consumers secure relief for allegedly fraudulent and illegal conduct within the coin industry. Address: P.O. Box 144, Bedminster, New Jersey 07921. Phone: (908) 781-7947. Numismatic Crime Information Center (www.NumismaticCrimes.org) can help with investigative resources, information and direction for customers, dealers and law enforcement agencies. Address: P.O. Box 14080, Arlington, Texas 76094. Phone: (817) 723-7231. Credit Card Companies if the purchase in dispute was made with a credit card within the past six months. Call the Customer Service number on the credit card and inquire about doing a charge back for undelivered merchandise. Local Police Department or Sheriff's Department, the local District Attorney or County Prosecutor and the State Attorney General in the city, county and/or state in which you live or in which the dealer has a place of business. Contact the law enforcement agencies in the city, county or state where the transaction took place. Phone numbers can be found in the Government pages of local phone books or online. A convenient listing of contact information for every state attorney general can be found on the National Association of Attorneys General website, www.naag.org. Federal Bureau of Investigation or Secret Service depending on the dollar amount of the transaction and whether interstate commerce or counterfeit coins were involved in the transaction. Phone numbers for the nearest FBI and Secret Service offices can be found in the Government pages of local telephone books. United States Postal Service may be able to provide assistance if the transaction occurred using the U.S. Mail. Go to your main post office and ask to talk with the local Postmaster or Postal Inspector. American Numismatic Association (www.money.org) if the dealers involved in the dispute are ANA members and the dispute involves alleged violation of the ANA Code of Ethics, the association offers complaint mediation services for a fee based on the dollar value of the transaction. Address: 818 N. Cascade Ave., Colorado Springs, Colorado 80903. Phone: (800) 367-9723. Professional Numismatists Guild (www.PNGdealers.com) if the dealers in question are PNG members they must adhere to the Guild's Code of Ethics, support the PNG Collector's Bill of Rights and must agree to binding arbitration to resolve any disputes involving numismatic merchandise. Address: 3950 Concordia Lane, Fallbrook, California 92028. Phone: (760) 728-1300. Federal Trade Commission Consumer Sentinel Network (www.FTC.gov); however, don't expect an immediate response. The FTC usually responds when a significant number of serious complaints accumulate against a company, but it is still good to alert the FTC about unresolved disputes so they can be added to the agency's files. Information about filing a complaint can be found online at www.consumeraction.gov.
Phone: (877) 382-4357. The Voss Law Firm, P.C. - If any of the above fail to resolve your claim against the dealer please contact rare coin lawyer Bill Voss at 281-VICTORY and get your questions answered immediately. Bill Voss is a seasoned attorney with vast knowledge of the coin industry.